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General Questions

How do I contact Affinity Supply?

Can't find the answer to your question here? No problem! Our dedicated team of representatives is available to help. Get started by clicking here.

All form requests are typically returned in 1-2 business days.

Our friendly and knowledgeable representatives are standing by to answer any questions you may have.

Can I purchase items not listed on your site?

If you need an item that isn't on our website, please contact us. We will most likely be able to find the product that you need. Please note that we are only able to obtain items made by manufacturers that we currently carry. In some cases, the item has been discontinued and can be directly replaced by an item available on our site.

Please contact us here for pricing and availability information. Please allow 1-2 business days for pricing and availability quotes on these items.

Where does my order ship from?

Most orders will ship directly from our warehouse in Boothwyn,PA. In some cases, we will ship merchandise direct from the supplier in order to get it to you as quickly as possible.

Do you drop ship?

Some of the products we offer are shipped directly from our partner vendors in which case we will drop ship the items directly from the manufacturers. We will drop ship orders if it means that you will receive them faster that way. Most orders will ship directly from either a warehouse in Pennsylvania, but if a supplier has an item available and it will get to you faster, we will sometimes drop ship.

Do you ship internationally?

No, we currently do not ship outside of the United States. For more information about our shipping policy, please click here.

Where does my order ship from?

Most orders will ship directly from either a warehouse in Pennsylvania or in some cases, we will ship merchandise direct from the supplier (such as custom size filters) in order to get it to you as quickly as possible.

Can I just pick up the order myself?

At this time we do not order in-person pickup.

Can I change my order once it's been placed?

Yes. Contact us here as soon as possible after placing the order if you would like to make a change. We will then check to see if the order has already left our facility. If the order has already shipped out, you will have to wait until it is received, then return the merchandise that you wanted changed or place a new order for extra items. If the order has not yet shipped, we will be able to make any necessary changes.

How do I know what size filter I need?

It’s easy! If there is a current filter in place, look for the size printed on the sides of the filter. If you don't currently have a filter, just measure the length and width of each return vent.

If you’re not sure, contact us here and we’ll be happy to walk you through measuring. Do not worry if you accidentally order the wrong size. We’ll send you additional filters until the right size shows up at your door.

How often should I change my filters?

It depends on the activity and conditions in your home. Allergen filters are ideally changed every 2 to 3 months. If your home has pets, children, or people with allergies, replacing those filters at 1 to 2 months is best. Need help figuring out the right filters and replacement schedule for your lifestyle?

What methods of payment do you accept?

We accept all major credit cards including Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

What if I am Tax Exempt?

If you have a valid government issued Tax Exempt form or Resale Certificate, we can add your tax-exempt form to your account to ensure you are not charged Sales Tax.

If you have already placed your order please write your order number on the top of your tax exempt form and either; fax it to us at 929-399-8556 or email it to us at orders@affinitysupply.com.

If you would like to add your Tax Exempt form to your profile before ordering, please call us at 929-399-8556.

Please note: the address listed on the form must match either the billing or shipping address used for your order. If the tax-exempt form is received more than 90 days past the order date, we may not be able to credit the sales tax paid on an order, and you will need to request a refund from your State Department of Taxation and Finance.