We hope you love what you purchased, but if something isn't right, let us know. We want you to be completely satisfied with your purchase.

Some things to know about returning your online purchase:

Getting Started - Make A Request To Return Your Good(s)

You can begin the process of returning your good(s) by creating a return form online by click here and entering your order number and email address.

Return Eligibility

  • Return for refunds: All returned items must be brand new, unused and in their original packaging. Any returned items not meeting this criteria will not be eligible for a refund.
  • Return for replacement: All returned items must be brand new, unused and in their original packaging unless replacement is requested in accordance to the manufacturer warranty. Any returned items not being returned under the manufacturer warranty or meeting this criteria will not be eligible for replacement.
  • Return Procedure

    Use our online return tool to begin the return process.

    1. Pack the item(s) securely in the original product packaging.
      - Include all paperwork, parts, and accessories.
      - All returned items must be brand new, unused and in their original packaging.
      - Do not write on or place shipping labels directly on manufacturer packaging.
    2. Returned items will be inspected upon arrival.
    3. Send the return package to the address listed on your RGA.
    4. Unless otherwise noted, the return package can be sent using the carrier of your choice. Keep the tracking number to monitor delivery status.
    5. Pending our review of the return product(s), you can expect a refund to the same form of payment originally used for the purchase within 3-4 business days of our receipt of the returned items.
      - If our team finds any problems with the return a customer service representative will be in touch with you as soon as possible.

    Special Notes

  • Do not write on or place shipping labels directly on manufacturer packaging.
  • Returned items will be inspected upon arrival.
  • Shipping costs paid at time of checkout are not eligible for a refund.
  • Product(s) Restocking

    Pending review, Affinity Supply accepts returns for products ordered directly from our website up to 30 days from receiving your order with no restocking fee. Between 31 and 90 days of receipt, returns are subject to a 15% restocking fee (with a minimum restocking fee of $15.00), and returns between 91 days to 1 year are subject to a 30% restocking fee (with a minimum restocking fee of $50.00). Products may only be returned for up to one year from the date of purchase. 

    Use Our Online Return Tool

    To begin, click here to access our online return tool. Please follow the instructions carefully and submit your item for return. You can create a return (RGA) form online by signing in or by entering your order number and email address. Choose an option below to create a return.

    Ordered the Wrong Products

    Please use our online return tool to begin the return process. If you have ordered the wrong product or no longer want a product you ordered, you will be responsible for the return shipping cost. The products must be returned in new and unused condition in the original packaging. The customer is responsible for all shipping charges associated with the return or exchange. There will be no restocking fee if you exchange the item by placing a new order or if you return the item within 30 days of receipt. After 30 days, a restocking fee will be applied.

    Please note: Shipping costs paid at time of checkout are not eligible for a refund.

    Received Defective Products

    Affinity Supply must be notified of defective products within 30 days of receipt. Please use our online return tool to begin the return process and someone will follow up with you. Return the defective product immediately in the same box it was received in with the original packaging. Once the item(s) are returned to our warehouse, our team will test the product to verify its condition. If the item is found to be defective, you will be credited for the full amount of the item on the original order.

    For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible. If you do not place a new order, we will ship your new items after we receive your return. Affinity Supply will pay the shipping cost associated with the replacement. There will be no restocking fee if you set up a return or replacement within 30 days of receipt. After 30 days, a restocking fee will be applied.

    Please note: Shipping costs paid at time of checkout are not eligible for a refund.

    Replacing Items Under Manufacturer Warranty

    Affinity Supply honors all manufacturer warranties for our products. If you are experiencing an issue with a product purchased through Affinity Supply that is still covered by a valid manufacturer's warranty, please contact a Customer Service Representative by clicking here. A representative from Affinity Supply will contact you within two (2) business days of receiving the notification to advise you of the next steps for getting your replacement as fast as possible. In some cases this will require you to troubleshoot the issue with the manufacturer directly to obtain a case or claim number. Because of the nature of warranty claims, this process can sometimes take several business days. We will do everything we can to minimize the wait and resolve your issue.

    In many cases, larger items that are malfunctioning will not be eligible for a whole unit exchange; examples include boilers, water heaters, and air conditioning units. Warranty policies for such items typically cover parts only and labor costs are rarely covered. Most manufacturer warranties will allow for replacement only. Items are generally not eligible to return for credit. Customers are responsible for the shipping costs to send the warranty item back to us and Affinity Supply will pay the shipping costs to send out the replacement.

    Undeliverable, Missing & Damaged Packages

    Affinity Supply is not responsible for packages/products lost or damaged during transit.

    Affinity Supply is not responsible for delayed, unclaimed, undelivered, or returned orders due to incorrect shipping addresses (typos or other errors) provided to us by you or delays caused by the shipping couriers, weather or other causes that are beyond our control.

    We take considerable care and consideration in packaging our products for shipment so they arrive to you in the best condition possible; however, we cannot guarantee what happens to the packages/products once they leave our hands.

    Please note: Shipping costs paid at time of checkout are not eligible for a refund.

    Received a Damaged Package

    If a damaged package is left at your door, please contact us immediately using our online return tool. For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original order when we receive your return). If you do not place a new order, we will ship your replacement items after we receive your return. All returned products must be unused and in the original packaging.

    Please note, any/all shipping costs to return product(s) to our facilities for replacement is the responsibility of the customer. Any products approved for replacement will be shipped via ground shipping at no additional charge.

    There will be no restocking fee if you set up a return or replacement within 30 days of receipt. After 30 days, a restocking fee will be applied.

    Received Incorrect Products (Not What You Ordered)

    It is rare that Affinity Supply sends out the wrong products, as we double-check every order. Please note, all orders shipped will be based on the manufacturer part number and product title listed on the product page, at the time of checkout and in the receipt you receive. However, if you receive an incorrect product, you must notify Affinity Supply within 5 days of delivery by using our online return tool.

    For fastest replacement, we can place a new order for the replacement items and ship them out to you as soon as possible (you will be credited for the full amount of the original order when we receive your return). If you do not place a new order, we will ship your replacement items after we receive your return. All products must be returned in new and unused condition in the original packaging. There will be no restocking fee for the first 30 days. After 30 days, a restocking fee will be applied to the return.

    All Other Returns

    All returns that don't fit into one of these categories are eligible for return within 1 year of receipt of the product. There will be no restocking fee if your return is set up within 30 days of receiving the product. After 30 days, a restocking fee will be applied to the return. Please use our online return tool to create and print your RGA form. You can also call or email our Customer Service Team to set up the return for you. All items must be returned in their original packaging and your RGA form must be included in the box.

    Please note: Shipping costs paid at time of checkout are not eligible for a refund.

    Changing Your Order Before It Has Shipped

    We are able to make changes to orders that have not yet been shipped if you contact us immediately after placing the order; please be prepared with your order number. At Affinity Supply, we work hard to ship orders as quickly as possible, and your order could ship within a few hours of being placed. Unfortunately, we are unable to make any changes to an order once it has left our partner vendor’s warehouses or our warehouse.

    Cancellations

    Affinity Supply must be notified of all cancellations by filling out this form. Orders can only be cancelled before they have shipped. Please note, orders typically depart our partner vendor’s warehouses or our warehouse shortly after 3PM EST so any/all cancellation requests must be submitted prior to 3PM within one business day of placing your order. Please note, any orders placed prior to 1PM EST during regular business hours (Monday - Friday) may be processed for shipping same day.

    If you wish to cancel an order that has already shipped, you will need to set up a return and send the material back. You can set up your return by using our online return tool. The customer is responsible for the initial shipping charges for the order and the shipping charges associated with the return.

    Please note: Shipping costs paid at time of checkout are not eligible for a refund.